Important Safety Warning


Rexel Promax Shredder Models REX823 and RSX1035 Replacement Programme


ACCO Brands is initiating a replacement programme of Rexel Promax Shredder Models REX823 and RSX1035. This product was sold between December 2016 and May 2019, through office product resellers.

We have become aware that some Promax Shredder Models REX823 and RSX1035 may fail during operation, possibly causing a risk of burns to consumers’ hands, arms or face, or fire to adjacent objects such as furniture.

Customer safety is the top priority for ACCO Brands and we have voluntarily initiated a free replacement programme for consumers who have an impacted shredder. Please see below for further details.


Identifying your Promax Shredder

Compare your shredder with the images below. An impacted Promax Shredder has a Model Number of REX823 or RSX1035 at the top right hand side of the machine.

Note: This programme only affects Promax Shredder Models REX823 and RSX1035. No other Promax shredder models or Rexel shredders are impacted by this programme.


What to do if you have an impacted Promax Shredder

If you have an impacted Promax Shredder, please stop using it immediately and unplug it.

Please visit our webpage at to arrange a replacement free of charge.

If you have any questions you can also contact us:

Austria :0800 291481

Czech Republic: (800) 800 144 381

Denmark: 80 83 02 09

France: 0805 08 18 76

Germany: 0800 1810654

Italy: 800 728021

Netherlands: 0800 022 9258

Norway: 800 25 031

Poland: 0-0-800-4911963

Russia: 8 (800) 301-38-46

Spain: 900 905 471

Sweden: 020-10 93 74

United Kingdom: 0800 098 8524

All other countries: +44 2080893729

We apologise for any inconvenience caused.